{"id":64153,"date":"2026-05-21T23:41:15","date_gmt":"2026-05-21T23:41:15","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=64153"},"modified":"2026-05-21T23:43:45","modified_gmt":"2026-05-21T23:43:45","slug":"avianca-consolida-su-estrategia-de-inclusion-atendio-mas-de-980-000-requerimientos-de-accesibilidad-en-2025","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/avianca-consolida-su-estrategia-de-inclusion-atendio-mas-de-980-000-requerimientos-de-accesibilidad-en-2025\/","title":{"rendered":"Avianca consolida su estrategia de inclusi\u00f3n: atendi\u00f3 m\u00e1s de 980.000 requerimientos de accesibilidad en 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"64153\" class=\"elementor elementor-64153\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section 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class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avianca consolida su estrategia de inclusi\u00f3n: atendi\u00f3 m\u00e1s de 980.000 requerimientos de accesibilidad en 2025<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78aaae58 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"78aaae58\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"819\" height=\"1024\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-819x1024.jpeg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-819x1024.jpeg 819w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-240x300.jpeg 240w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-768x960.jpeg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-920x1150.jpeg 920w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-230x288.jpeg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-350x438.jpeg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-480x600.jpeg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1-200x250.jpeg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-1.jpeg 1080w\" sizes=\"(max-width: 819px) 100vw, 819px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d99027 elementor-widget elementor-widget-spacer\" data-id=\"1d99027\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91b690f elementor-widget elementor-widget-image-gallery\" data-id=\"91b690f\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-64153 gallery-columns-2 gallery-size-thumbnail'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"91b690f\" data-elementor-lightbox-title=\"Avianca Global Accesibility Awareness Day 2\" href='https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-2.jpeg'><img width=\"150\" height=\"150\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-2-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-2-150x150.jpeg 150w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-2-100x100.jpeg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"91b690f\" data-elementor-lightbox-title=\"Avianca Global Accesibility Awareness Day 3\" href='https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-3.jpeg'><img width=\"150\" height=\"150\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-3-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-3-150x150.jpeg 150w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2026\/05\/Avianca-Global-Accesibility-Awareness-Day-3-100x100.jpeg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d1f31a elementor-widget elementor-widget-spacer\" data-id=\"9d1f31a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0bc21e elementor-widget elementor-widget-text-editor\" data-id=\"1e0bc21e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul>\n<li><strong><em>Durante el \u00faltimo a\u00f1o, la aerol\u00ednea implemento\u0301 22 iniciativas de accesibilidad, priorizando la autonom\u00eda, la seguridad y la experiencia del cliente.<\/em><\/strong><\/li>\n<li><strong><em>M\u00e1s de 7.400 colaboradores fueron capacitados en atenci\u00f3n a la neurodiversidad, discapacidades intelectuales y condiciones no visibles.<\/em><\/strong><\/li>\n<li><strong><em>El 36% de las acciones ejecutadas nacieron del Comit\u00e9 Externo de Accesibilidad, un espacio de co-creacio\u0301n con organizaciones expertas y personas con discapacidad.<\/em><\/strong><\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3ce5fa elementor-widget elementor-widget-text-editor\" data-id=\"c3ce5fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>En el marco del D\u00eda Mundial para la Concientizaci\u00f3n sobre la Accesibilidad (GAAD, Global Accesibility Awareness Day), Avianca, parte del Grupo Abra, reafirma su compromiso con la construcci\u00f3n de una experiencia de viaje m\u00e1s accesible, inclusiva y emp\u00e1tica. Con m\u00e1s de un siglo de historia, la aerol\u00ednea contin\u00faa avanzando en la eliminaci\u00f3n progresiva de barreras para garantizar que volar sea una posibilidad real y c\u00f3moda para todos.<\/p>\n<p>La estrategia de accesibilidad de la compa\u00f1\u00eda se construye de manera transversal junto a aliados estrat\u00e9gicos, priorizando la seguridad, el cumplimiento normativo y la implementaci\u00f3n de ajustes razonables. Este enfoque se fundamenta en principios clave como el progreso continuo, el dise\u00f1o universal, la eficiencia en costos y la cooperaci\u00f3n sobre la competencia.<\/p>\n<h5><strong>Un impacto real en cifras <\/strong><\/h5>\n<p>Durante 2025, se recibieron m\u00e1s de 980.000 solicitudes de servicio de accesibilidad y asistencia durante la experiencia de viaje con Avianca. De ellas, m\u00e1s de 830.000 requirieron acompa\u00f1amiento por motivos de movilidad, mientras que el resto de las solicitudes estuvieron relacionadas con asistencia para discapacidad visual, auditiva, intelectual, neurodivergencia o el soporte de perros de servicio.<\/p>\n<p>&#8220;En Avianca entendemos la accesibilidad como un compromiso transversal y en evoluci\u00f3n constante. Por eso, trabajamos para fortalecer nuestras capacidades internas creando conciencia, entrenando a nuestros equipos, ajustando procesos y avanzando en soluciones tecnol\u00f3gicas y de infraestructura. El objetivo es que m\u00e1s personas puedan viajar con mayor autonom\u00eda, confianza y respeto&#8221;, se\u00f1al\u00f3 Michael Swiatek, Chief Accessibility Officer de Abra.<\/p>\n<h5><strong>22 iniciativas para transformar la experiencia de viaje<\/strong><\/h5>\n<p>En el \u00faltimo a\u00f1o, la aerol\u00ednea implemento\u0301 22 iniciativas orientadas a fortalecer la accesibilidad en cinco frentes clave: generaci\u00f3n de conciencia, formaci\u00f3n interna, ajuste de procesos, tecnolog\u00eda e infraestructura. M\u00e1s de la mitad de estos proyectos impactaron directamente la experiencia del pasajero a trav\u00e9s de soluciones de alto impacto y costo-eficientes.<\/p>\n<p>En el pilar de formaci\u00f3n y empat\u00eda interna, se destacaron los siguientes hitos:<\/p>\n<ul>\n<li><strong>Inclusi\u00f3n de discapacidades no visibles:<\/strong> m\u00e1s de 3.200 agentes de aeropuerto y tripulantes de cabina fueron capacitados bajo el programa Hidden Disabilities Sunflower.<\/li>\n<li><strong>Sensibilizaci\u00f3n voluntaria:<\/strong> m\u00e1s de 4.200 colaboradores participaron por iniciativa propia en formaci\u00f3n virtual sobre neurodiversidad y discapacidades intelectuales.<\/li>\n<li><strong>Cumplimiento y est\u00e1ndares internacionales:<\/strong> 48 Complaint Resolution Officials (CROs) fueron entrenados en regulaci\u00f3n de los Estados Unidos y atenci\u00f3n especializada.<\/li>\n<li><strong>Movilidad segura:<\/strong> alianza con Open Doors Organization para entrenamientos presenciales en el manejo t\u00e9cnico y respetuoso de sillas de ruedas y dispositivos de asistencia.<\/li>\n<li><strong>Comunicaci\u00f3n sin barreras:<\/strong> plan piloto de formaci\u00f3n en Lengua de Sen\u0303as Colombiana (LSC) en convenio con FENASCOL, certificando a sus primeros 23 colaboradores.<\/li>\n<\/ul>\n<h5><strong>Co-creacio\u0301n para el futuro <\/strong><\/h5>\n<p>Como parte de su pol\u00edtica de mejora continua, Avianca mantiene desde hace cuatro a\u00f1os un Comit\u00e9 Externo de Accesibilidad, integrado por personas con discapacidad, organizaciones expertas y li\u0301deres de la aerol\u00ednea. El valor de este espacio se refleja en que el 36% de las iniciativas completadas en 2025 nacieron directamente de este di\u00e1logo social.<\/p>\n<p>Para Avianca, la accesibilidad no es una meta final, sino un proceso din\u00e1mico. La compa\u00f1\u00eda mantendr\u00e1 el desarrollo de soluciones inclusivas dentro de su ADN operativo, demostrando que la aviaci\u00f3n del futuro debe ser, ante todo, un espacio donde todos puedan volar bajo las mismas condiciones de dignidad y confort.<\/p>\n<p><strong>Prensa Avianca <\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3877d7 elementor-widget elementor-widget-spacer\" data-id=\"4f3877d7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-25d0cecd elementor-section-stretched 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