{"id":6300,"date":"2020-04-02T17:52:38","date_gmt":"2020-04-02T17:52:38","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=6300"},"modified":"2020-04-02T18:00:30","modified_gmt":"2020-04-02T18:00:30","slug":"wingo-ofrece-nuevas-opciones-para-el-manejo-de-pasajeros-afectados-por-la-coyuntura-de-covid-19","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/wingo-ofrece-nuevas-opciones-para-el-manejo-de-pasajeros-afectados-por-la-coyuntura-de-covid-19\/","title":{"rendered":"Wingo ofrece nuevas opciones para el manejo de pasajeros afectados por la coyuntura de COVID-19"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6300\" class=\"elementor elementor-6300 elementor-bc-flex-widget\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element 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elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fdd2790\" data-id=\"3fdd2790\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-284f858 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"284f858\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wingo ofrece nuevas opciones para el manejo de pasajeros afectados por la coyuntura de COVID-19<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc614d7 elementor-widget elementor-widget-spacer\" data-id=\"1dc614d7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fa32454 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal\" data-id=\"1fa32454\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8c279a0\" data-id=\"8c279a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73a0ff7e elementor-invisible elementor-widget elementor-widget-image\" data-id=\"73a0ff7e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"683\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-1024x683.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-300x200.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-768x512.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-830x554.jpg 830w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-230x153.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-350x233.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-480x320.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126-200x133.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/04\/IMG_3126.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc68cc3 elementor-widget elementor-widget-text-editor\" data-id=\"fc68cc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><b><span lang=\"ES\" style=\"font-size: 12.0pt; font-family: 'Century Gothic','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: ES; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\">Carolina Cortizo, L\u00edder General de Wingo<\/span><\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6943cdb5\" data-id=\"6943cdb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-607f5f19 elementor-widget elementor-widget-text-editor\" data-id=\"607f5f19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul>\n<li><em>La aerol\u00ednea lanza nuevas posibilidades virtuales para los viajeros cuyos vuelos se vieron afectados por el brote de COVID-19 en la regi\u00f3n.<\/em><em>\u00a0<\/em><\/li>\n<li><em>A trav\u00e9s de la automatizaci\u00f3n y la autogesti\u00f3n, Wingo adelanta procesos para que los viajeros reciban soluciones en menor tiempo.<\/em><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Tras la abrupta llegada del COVID-19 a la regi\u00f3n, los cambios suscitados por el brote de esta pandemia y un panorama que todav\u00eda es incierto, Wingo se centra en la innovaci\u00f3n y la tecnolog\u00eda para continuar enfocando sus esfuerzos en la atenci\u00f3n de sus viajeros.<\/p>\n<p><em>\u201cEstamos ante la crisis m\u00e1s grave que ha afrontado la aviaci\u00f3n comercial en su historia; sin embargo, en Wingo somos conscientes de que lo primero, en este momento, es el bienestar y salud de toda la poblaci\u00f3n\u201d <\/em><strong>asegur\u00f3 Carolina Cortizo, L\u00edder General de Wingo <\/strong><em>\u201cPara asegurar nuestra sostenibilidad, vamos a necesitar de agilidad para entender los cambios, flexibilidad para adaptarnos a esta nueva realidad y de la buena onda que nos ha caracterizado con los viajeros. Es en eso en lo que ya nos hemos enfocado\u201d.<\/em><em>\u00a0<\/em><\/p>\n<p>Es por esto que, durante la coyuntura, la aerol\u00ednea aceler\u00f3 sus procesos de innovaci\u00f3n para dise\u00f1ar soluciones \u00e1giles pensadas para sus pasajeros.<\/p>\n<p>El equipo de IT de Wingo desarroll\u00f3, en tiempo r\u00e9cord, una nueva funcionalidad para gestionar cambios de ruta y\/o fecha de vuelo <strong>sin la intervenci\u00f3n de un agente de call center<\/strong>, permitiendo hacerlo todo a trav\u00e9s de su p\u00e1gina web y alivianando la carga de trabajo para estos agentes.<\/p>\n<p>Adicionalmente, la aerol\u00ednea tambi\u00e9n automatiz\u00f3 la solicitud de vouchers de reembolso para que los pasajeros afectados pudieran <strong>hacerlo instant\u00e1neamente y de manera digital con solo un par de clics;<\/strong> y as\u00ed atender el alt\u00edsimo n\u00famero de solicitudes.<strong>\u00a0<\/strong><\/p>\n<p>Todas estas opciones est\u00e1n disponibles en <a href=\"http:\/\/www.info.wingo.com\">info.wingo.com<\/a>; que adem\u00e1s funciona como repositorio de informaci\u00f3n para mantener actualizados a los viajeros, en tiempo real, sobre las restricciones en cada uno de los pa\u00edses a los que vuela Wingo, as\u00ed como sobre el estado de los vuelos.<\/p>\n<p><em>\u201cRespecto a la reanudaci\u00f3n de nuestros vuelos, ya estamos trabajando en la red m\u00e1s conveniente para los viajeros y para la compa\u00f1\u00eda, con el objetivo de seguir d\u00e1ndole alas a los latinoamericanos y de velar por la sostenibilidad de Wingo, una vez se reactiven las operaciones a\u00e9reas<\/em>\u201d <strong>puntualiz\u00f3 Cortizo<\/strong> <em>\u201cEsto ser\u00e1 un proceso escalonado que tomar\u00e1 tiempo y que requerir\u00e1 del compromiso de siempre de todos nuestros colaboradores, as\u00ed como de su enfoque en mantener los costos bajos. As\u00ed, esperamos retomar vuelo prontamente y seguir consolid\u00e1ndonos como la mejor bajo costo de Latinoam\u00e9rica\u201d.<\/em><em>\u00a0<\/em><\/p>\n<p>La suspensi\u00f3n de vuelos de Wingo inici\u00f3 el pasado 24 de marzo e ir\u00e1 hasta el pr\u00f3ximo 30 de abril, fecha en la que la compa\u00f1\u00eda espera poner en marcha su plan de despegue y retomar paulatinamente su operaci\u00f3n.<\/p>\n<p>Wingo est\u00e1 con Colombia y continuar\u00e1 trabajando para demostrar que es en los momentos dif\u00edciles en donde la buena onda cobra m\u00e1s valor.<\/p>\n<p><strong>Prensa Wingo<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-5dd4d697 elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default 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class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90b3b69 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"90b3b69\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Cont\u00e1ctanos:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5d6acf99 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"5d6acf99\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4a1640a6\" data-id=\"4a1640a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b53507e elementor-widget elementor-widget-text-editor\" data-id=\"b53507e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 1 4672353<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/>311 5104038 \/ USA: +1 305 7717007<br \/>Email: info<span style=\"color: #0095d9;\">@<\/span>AeroErmo.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-7d073952\" data-id=\"7d073952\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96e1e20 elementor-widget elementor-widget-spacer\" data-id=\"96e1e20\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div 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elementor-element-7b5bd287\" data-id=\"7b5bd287\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-219ad164 elementor-widget elementor-widget-spacer\" data-id=\"219ad164\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3748313b elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"3748313b\" data-element_type=\"section\" 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elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-180aaa55 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"180aaa55\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3fcfea41\" data-id=\"3fcfea41\" data-element_type=\"column\">\n\t\t\t<div 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