{"id":48543,"date":"2025-03-10T22:27:43","date_gmt":"2025-03-10T22:27:43","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=48543"},"modified":"2025-03-10T22:30:13","modified_gmt":"2025-03-10T22:30:13","slug":"el-dorado-subio-de-nivel-en-calidad-de-servicio-al-brindar-una-experiencia-fluida-al-pasajero-segun-airports-council-international","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/el-dorado-subio-de-nivel-en-calidad-de-servicio-al-brindar-una-experiencia-fluida-al-pasajero-segun-airports-council-international\/","title":{"rendered":"El Dorado subi\u00f3 de nivel en calidad de servicio al brindar una experiencia fluida al pasajero, seg\u00fan Airports Council International"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"48543\" class=\"elementor elementor-48543\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div 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class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61b99e3e elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal\" data-id=\"61b99e3e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-248238bb\" data-id=\"248238bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d54157f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4d54157f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El Dorado subi\u00f3 de nivel en calidad de servicio al brindar una experiencia fluida al pasajero, seg\u00fan Airports Council International<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42ee6864 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"42ee6864\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"607\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-1024x607.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-1024x607.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-300x178.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-768x456.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-1536x911.jpg 1536w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-920x546.jpg 920w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-230x136.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-350x208.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-480x285.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2-200x119.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2025\/03\/El-Dorado-ACI-1-2.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1091070 elementor-widget elementor-widget-spacer\" data-id=\"1091070\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0a9878 elementor-widget elementor-widget-text-editor\" data-id=\"2f0a9878\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>El Aeropuerto Internacional El Dorado ha subido al Nivel 2 en la Acreditaci\u00f3n de Experiencia del Cliente del Airports Council International (ACI), destac\u00e1ndose por sus avances en la calidad del servicio aeroportuario. Este reconocimiento refleja su compromiso con una experiencia m\u00e1s fluida y eficiente para cada pasajero, consolid\u00e1ndose como uno de los aeropuertos l\u00edderes en la regi\u00f3n.<\/p>\n<p>Este importante avance es el resultado de una estrategia estructurada orientada a optimizar el recorrido del pasajero, elevar la calidad de la atenci\u00f3n y consolidar una cultura centrada en la experiencia del cliente. La transici\u00f3n al Nivel 2 implica mejoras concretas en los procesos aeroportuarios, una atenci\u00f3n m\u00e1s cercana y personalizada, as\u00ed como una infraestructura y servicios dise\u00f1ados para hacer cada viaje m\u00e1s fluido, accesible y satisfactorio.<\/p>\n<p><em>\u201cEl reconocimiento de ACI es un reflejo del esfuerzo y la dedicaci\u00f3n de todo nuestro equipo para elevar el est\u00e1ndar de servicio en El Dorado. Seguiremos implementando mejoras continuas para garantizar una experiencia de clase mundial a cada pasajero que transite por nuestro aeropuerto\u201d<\/em>, Natal\u00ed Leal, gerente general de Opain.<\/p>\n<p>Entre las ventajas que ofrece recibir este reconocimiento se destaca la posibilidad de identificar y adoptar nuevas pr\u00e1cticas de gesti\u00f3n para optimizar la experiencia del pasajero. Adem\u00e1s, los aeropuertos acreditados pueden desarrollar planes de acci\u00f3n efectivos, acceder a herramientas especializadas y participar en oportunidades de formaci\u00f3n que fortalecen su enfoque en el servicio al cliente. Adem\u00e1s, facilita la colaboraci\u00f3n con actores clave del sector y permite comunicar de manera efectiva el compromiso del aeropuerto con la mejora continua, impactando positivamente la satisfacci\u00f3n de los viajeros.<\/p>\n<p>El Dorado seguir\u00e1 trabajando para alcanzar niveles a\u00fan m\u00e1s altos de excelencia, con iniciativas enfocadas en la innovaci\u00f3n tecnol\u00f3gica, la accesibilidad y la formaci\u00f3n continua de su equipo, con el prop\u00f3sito de consolidarse como uno de los aeropuertos l\u00edderes en experiencia del cliente a nivel global.<\/p>\n<p><strong>Prensa Aeropuerto El Dorado<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14013660 elementor-widget elementor-widget-spacer\" data-id=\"14013660\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div 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