{"id":44511,"date":"2024-11-04T03:41:26","date_gmt":"2024-11-04T03:41:26","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=44511"},"modified":"2024-11-04T03:45:32","modified_gmt":"2024-11-04T03:45:32","slug":"el-equipo-directivo-de-star-alliance-se-centra-firmemente-en-una-experiencia-del-cliente-perfecta","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/el-equipo-directivo-de-star-alliance-se-centra-firmemente-en-una-experiencia-del-cliente-perfecta\/","title":{"rendered":"El equipo directivo de Star Alliance se centra firmemente en una experiencia del cliente perfecta"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"44511\" class=\"elementor elementor-44511\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e57b0ae 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class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El equipo directivo de Star Alliance se centra firmemente en una experiencia del cliente perfecta<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3648d463 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"3648d463\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"672\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-1024x672.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-1024x672.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-300x197.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-768x504.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-920x603.jpg 920w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-230x151.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-350x230.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-480x315.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024-200x131.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2024\/11\/Star-Alliance-Management-2024.jpg 1372w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb1361 elementor-widget elementor-widget-spacer\" data-id=\"7eb1361\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43739c74 elementor-widget elementor-widget-text-editor\" data-id=\"43739c74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul>\n<li><strong><em>Da la bienvenida a Ambar Franco como vicepresidenta de Experiencia del Cliente para reforzar el compromiso con un liderazgo diverso y la experiencia en la industria<\/em><\/strong><\/li>\n<li><strong><em>Junto con el director ejecutivo Theo Panagiotoulias, los ejecutivos clave se comprometieron a hacer realidad la visi\u00f3n de un mundo conectado sin esfuerzo<\/em><\/strong><\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acdbbec elementor-widget elementor-widget-text-editor\" data-id=\"acdbbec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Star Alliance, la alianza de aerol\u00edneas global l\u00edder en el mundo, confirm\u00f3 sus nombramientos de gesti\u00f3n clave destinados a mejorar a\u00fan m\u00e1s su enfoque estrat\u00e9gico en una experiencia perfecta para los clientes de las aerol\u00edneas miembro a medida que se benefician de la red Star Alliance.<\/p>\n<p>Ambar Franco se une a Star Alliance como vicepresidenta de Experiencia del Cliente. Franco liderar\u00e1 el desarrollo y la implementaci\u00f3n de iniciativas dise\u00f1adas para mejorar la experiencia general del cliente en toda la alianza: su experiencia de reserva, la experiencia de los clientes en los aeropuertos y cuando conectan entre aerol\u00edneas miembro de Star Alliance, y luego para garantizar su lealtad continua despu\u00e9s del viaje. Aporta una importante experiencia en la industria de los viajes, habiendo ocupado recientemente puestos de alto nivel relacionados con la experiencia del cliente en el Mandarin Oriental Hotel Group.<\/p>\n<p>Luc Lachoix es vicepresidente de Tecnolog\u00eda y Digital de Star Alliance. Lachoix es responsable de la arquitectura de TI, las operaciones y la seguridad, as\u00ed como de respaldar las necesidades de TI de las \u00e1reas de negocios de Experiencia del Cliente y Fidelizaci\u00f3n de Star Alliance. Ha desempe\u00f1ado varios roles en la industria de las aerol\u00edneas, incluidos puestos de liderazgo en empresas clave de tecnolog\u00eda de viajes, como Amadeus y Sabre.<\/p>\n<p>Renato Ramos es vicepresidente de Estrategia. Ramos impulsa las iniciativas estrat\u00e9gicas, la planificaci\u00f3n comercial y la colaboraci\u00f3n interfuncional de Star Alliance. Ha trabajado en Star Alliance durante los \u00faltimos siete a\u00f1os y anteriormente se desempe\u00f1\u00f3 como director de Fidelizaci\u00f3n en Star Alliance. Renato es un experimentado experto en aviaci\u00f3n que ha ocupado cargos anteriores en Avianca y LATAM Airlines.<\/p>\n<p>Gayatheri Silvakumer se desempe\u00f1a como vicepresidenta de Personas y Cultura, y lidera la implementaci\u00f3n de la visi\u00f3n de desarrollo cultural y de capital humano de Star Alliance, centr\u00e1ndose en la retenci\u00f3n de talentos y el desarrollo organizacional. Ha ocupado varios puestos de alto nivel en Recursos Humanos en varias industrias, trabajando con organizaciones como McCann Worldgroup, Bombardier y Rolls-Royce.<\/p>\n<p><em>\u201cEstoy encantado de trabajar con un equipo directivo tan diverso. Aportan su amplia experiencia dentro y fuera de la industria de la aviaci\u00f3n para acelerar nuestra misi\u00f3n de ofrecer una experiencia perfecta al cliente en los puntos clave de sus viajes\u201d<\/em>, afirm\u00f3 Theo Panagiotoulias, director ejecutivo de Star Alliance. <em>\u201cAmbar, Luc, Renato y Gayatheri son apasionados por nuestra visi\u00f3n y por ponerla en pr\u00e1ctica, siempre teniendo en mente al cliente final de nuestras aerol\u00edneas miembro\u201d<\/em>.<\/p>\n<p><strong>Prensa Star Alliance<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-183d3876 elementor-widget elementor-widget-spacer\" data-id=\"183d3876\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div 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elementor-element-7db0b18c\" data-id=\"7db0b18c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-332e1c47 elementor-widget elementor-widget-spacer\" data-id=\"332e1c47\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a86a420 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1a86a420\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Cont\u00e1ctanos:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-296cd474 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"296cd474\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5fe94961\" data-id=\"5fe94961\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2611e141 elementor-widget elementor-widget-text-editor\" data-id=\"2611e141\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 601 5213937<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/><span class=\"selectable-text copyable-text\">+57 (322) 4548248<\/span><span class=\"selectable-text copyable-text\"> \/ USA: <\/span><span class=\"selectable-text copyable-text\">+1 305 7717007<\/span><br \/>Email: info<span style=\"color: #0095d9;\">@<\/span>AeroErmo.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-74bb611b\" data-id=\"74bb611b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c9d45fd elementor-widget elementor-widget-spacer\" data-id=\"6c9d45fd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40a6a38c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"40a6a38c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">men\u00fa:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6120f502 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"6120f502\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4a981a36\" data-id=\"4a981a36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64311dc0 elementor-widget elementor-widget-text-editor\" data-id=\"64311dc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/\">HOME<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/quienes-somos\">SOBRE NOSOTROS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/nuestras-ediciones\">EDICIONES<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/eventos\/\">EVENTOS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/media-kit\">MEDIA 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font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/media-kit\/\">PUBLICIDAD<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/suscribase\/\">SUSCRIBASE<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/wp-admin\">INICIAR SESI\u00d3N<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2f79b6e6\" data-id=\"2f79b6e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15af6a13 elementor-widget elementor-widget-spacer\" data-id=\"15af6a13\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-45dd0f24 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"45dd0f24\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-44eba1aa\" data-id=\"44eba1aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cae06f9 elementor-hidden-tablet elementor-hidden-phone elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4cae06f9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-54ec9f6 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"54ec9f6\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1d44a367\" data-id=\"1d44a367\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e0d047e elementor-widget elementor-widget-image\" data-id=\"4e0d047e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div 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