{"id":39434,"date":"2024-05-07T02:19:25","date_gmt":"2024-05-07T02:19:25","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=39434"},"modified":"2024-05-07T02:22:23","modified_gmt":"2024-05-07T02:22:23","slug":"en-alianza-con-fenascol-avianca-implementara-proyecto-piloto-en-el-dorado-para-atender-a-viajeros-con-discapacidad-auditiva","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/en-alianza-con-fenascol-avianca-implementara-proyecto-piloto-en-el-dorado-para-atender-a-viajeros-con-discapacidad-auditiva\/","title":{"rendered":"En alianza con Fenascol, Avianca implementar\u00e1 proyecto piloto en El Dorado para atender a viajeros con discapacidad auditiva"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39434\" class=\"elementor elementor-39434\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section 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class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-621de5f elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal\" data-id=\"621de5f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c7557ee\" data-id=\"3c7557ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11fa28a2 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"11fa28a2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En alianza con Fenascol, Avianca implementar\u00e1 proyecto piloto en El Dorado para atender a viajeros con discapacidad auditiva<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-418649f7 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"418649f7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"682\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-1024x682.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-1024x682.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-300x200.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-768x512.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-1536x1023.jpg 1536w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-920x613.jpg 920w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-230x153.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-350x233.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-480x320.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2-200x133.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2023\/11\/Avianca-nueva-imagen-2023-2.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dbd38b elementor-widget elementor-widget-spacer\" data-id=\"6dbd38b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f194406 elementor-widget elementor-widget-text-editor\" data-id=\"3f194406\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul>\n<li><strong><em>Los viajeros sordos o con discapacidad auditiva volando con Avianca desde el Aeropuerto El Dorado, tendr\u00e1n acceso al Servicio de Interpretaci\u00f3n Virtual-SERVIR, gestionado por Fenascol, lo cual facilitar\u00e1 la comunicaci\u00f3n entre funcionarios de Avianca y los clientes, usuarios de Lengua de Se\u00f1as Colombiana.<\/em><\/strong><\/li>\n<li><strong><em>La plataforma estar\u00e1 disponible en el counter de asistencia especial de Avianca ubicado en el \u00faltimo carril de counters antes de pasar a la parte de seguridad nacional, y en las salas de abordaje a solicitud de los pasajeros.<\/em><\/strong><\/li>\n<li><strong><em>A trav\u00e9s de esta iniciativa, la aerol\u00ednea busca lograr que su servicio y experiencia al cliente sea m\u00e1s accesible para todos.<\/em><\/strong><\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cee2687 elementor-widget elementor-widget-text-editor\" data-id=\"cee2687\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Avianca anunci\u00f3 que, en alianza con Fenascol, implementar\u00e1 un proyecto piloto en el Aeropuerto El Dorado para atender a viajeros sordos o con discapacidad auditiva y que se comuniquen utilizando lengua de se\u00f1as colombiana, facilitando la comunicaci\u00f3n entre los funcionarios de la aerol\u00ednea y los clientes. Este proyecto se llevar\u00e1 a cabo mediante el uso de la plataforma (SERVIR), la cual estar\u00e1 disponible en el counter de asistencia especial de la aerol\u00ednea, ubicado en el \u00faltimo carril antes de pasar a la parte de seguridad nacional, y en salas de abordaje para los clientes que deseen utilizarla.<\/p>\n<p>El servicio estar\u00e1 disponible a partir del 6 de mayo de 2024 y contar\u00e1 con un periodo de prueba de tres meses, en el que los usuarios sordos o con discapacidad auditiva podr\u00e1n hacer uso de \u00e9l de manera gratuita y 100% accesible. La plataforma SERVIR funcionar\u00e1 de lunes a viernes de 8 a.m. a 7 p.m. y s\u00e1bados de 9 a.m. a 4 p.m seg\u00fan lo establecido por FENASCOL.<\/p>\n<p>De esta forma y como parte de su programa de accesibilidad y compromiso con sus clientes, Avianca busca identificar y priorizar las barreras que enfrentan las personas con capacidades y condiciones diferentes, y eliminarlas optimizando procesos en cada punto de contacto con el cliente, haci\u00e9ndolos m\u00e1s accesibles y entrenando a sus equipos para atender de manera asertiva a los viajeros que lo necesiten.<\/p>\n<p><em>\u201cComo aerol\u00ednea sentimos y sabemos que tenemos el compromiso de acercar geograf\u00edas, pero tambi\u00e9n de brindar m\u00e1s y mejores opciones para que todos nuestros viajeros, incluidos aquellos con alguna discapacidad puedan disfrutar de una experiencia de vuelo asertiva, c\u00f3moda y accesible. La alianza con Fenascol nos permite ir un paso m\u00e1s all\u00e1 y brindar un servicio de calidad a los pasajeros con discapacidad auditiva. La invitaci\u00f3n es a que nuestros clientes, quienes necesiten este servicio, hagan uso de \u00e9l y nos comuniquen su experiencia para continuar mejorando\u201d,<\/em> afirm\u00f3 Felipe Andr\u00e9s G\u00f3mez Vivas, director de sostenibilidad y relaciones institucionales de Avianca.<\/p>\n<p>Se recomienda que, para los clientes que requieran este servicio, lleguen con tiempo suficiente aL aeropuerto para su viaje y la gesti\u00f3n de su solicitud a trav\u00e9s de SERVIR. En el counter podr\u00e1n solicitar asistencia especial, entregar equipaje, validar documentos y hacer check-in (dependiendo de su tarifa). Por su lado, en las salas de abordaje podr\u00e1n solicitar asistencia y cambios, as\u00ed como pedir informaci\u00f3n.<\/p>\n<p><strong>Prensa Avianca<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-629ab93c elementor-widget elementor-widget-spacer\" data-id=\"629ab93c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-1805a484 elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default 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class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4918a2d2 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4918a2d2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Cont\u00e1ctanos:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-68c5e0b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"68c5e0b1\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-77e98957\" data-id=\"77e98957\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4af63c elementor-widget elementor-widget-text-editor\" data-id=\"2b4af63c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 1 4672353<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/>311 5104038 \/ USA: +1 305 7717007<br \/>Email: info<span style=\"color: #0095d9;\">@<\/span>AeroErmo.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1b08b915\" data-id=\"1b08b915\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26022134 elementor-widget elementor-widget-spacer\" data-id=\"26022134\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22cc369e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"22cc369e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">men\u00fa:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6921305d elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"6921305d\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div 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elementor-element-23fc375e\" data-id=\"23fc375e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a30dc16 elementor-widget elementor-widget-spacer\" data-id=\"4a30dc16\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-69f084fb elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"69f084fb\" data-element_type=\"section\" 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elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5ff9295c elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"5ff9295c\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5dc4318b\" data-id=\"5dc4318b\" data-element_type=\"column\">\n\t\t\t<div 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