{"id":32580,"date":"2022-12-09T02:50:26","date_gmt":"2022-12-09T02:50:26","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=32580"},"modified":"2022-12-09T02:51:26","modified_gmt":"2022-12-09T02:51:26","slug":"el-aeropuerto-internacional-de-belo-horizonte-es-el-primero-de-brasil-en-unirse-al-programa-internacional-de-gestion-de-la-experiencia-aeroportuaria-del-pasajero","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/el-aeropuerto-internacional-de-belo-horizonte-es-el-primero-de-brasil-en-unirse-al-programa-internacional-de-gestion-de-la-experiencia-aeroportuaria-del-pasajero\/","title":{"rendered":"El Aeropuerto Internacional de Belo Horizonte es el primero de Brasil en unirse al programa internacional de gesti\u00f3n de la experiencia aeroportuaria del pasajero"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32580\" class=\"elementor elementor-32580\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div 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menu-item-object-page menu-item-1714\"><a href=\"https:\/\/www.aeroermo.com\/home\/eventos\/\">Eventos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-169\"><a href=\"https:\/\/www.aeroermo.com\/home\/contacto\/\">CONTACTO<\/a><\/li>\n<li class=\"menu-item wpmenucartli wpmenucart-display-standard menu-item menu-item-type-post_type menu-item-object-page\" id=\"wpmenucartli\"><a class=\"wpmenucart-contents empty-wpmenucart\" style=\"display:none\">&nbsp;<\/a><\/li><\/ul>\t\t<\/nav>\n\t<!--<\/div>-->\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d65d3e4 elementor-widget elementor-widget-spacer\" data-id=\"3d65d3e4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27554425 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal\" data-id=\"27554425\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2f39af\" data-id=\"b2f39af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-113d26fe elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"113d26fe\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El Aeropuerto Internacional de Belo Horizonte es el primero de Brasil en unirse al programa internacional de gesti\u00f3n de la experiencia aeroportuaria del pasajero<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1bd94 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"cc1bd94\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"276\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-300x81.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-768x207.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-830x224.jpg 830w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-230x62.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-350x95.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-480x130.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-200x54.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c60bde4 elementor-widget elementor-widget-spacer\" data-id=\"c60bde4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e9b11 elementor-widget elementor-widget-text-editor\" data-id=\"19e9b11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h5 style=\"text-align: center;\"><strong><em>El programa Airport Service Quality ya cuenta con 348 aeropuertos en el mundo, de los cuales 36 estan en Am\u00e9rica Latina y el Caribe<\/em><\/strong><\/h5><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b8f742 elementor-widget elementor-widget-text-editor\" data-id=\"72b8f742\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>El Consejo Internacional de Aeropuertos de Am\u00e9rica Latina y el Caribe (<span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"http:\/\/aci-lac.aero\/\" target=\"_blank\" rel=\"noopener\">ACI-LAC<\/a><\/strong><\/span>) se complace en informar que el Aeropuerto Internacional de Belo Horizonte acaba de incorporarse a\u00a0<span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"http:\/\/aci.aero\/programs-and-services\/asq\/#:~:text=ACI%20World's%20globally%20recognized%20Airport,performance%2C%20and%20airport%20service%20quality.\" target=\"_blank\" rel=\"noopener\">ASQ \u2013 Airport Service Quality<\/a><\/strong><\/span>, un programa de ACI reconocido mundialmente por brindar a los aeropuertos miembros con herramientas para medir y mejorar la satisfacci\u00f3n de los pasajeros, el desempe\u00f1o comercial y la calidad de los servicios aeroportuarios.<\/p>\n<p>Los aeropuertos participantes del ASQ &#8211; Airport Service Quality reciben el\u00a0<span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"http:\/\/aci.aero\/programs-and-services\/asq\/airport-customer-experience-accreditation\/\" target=\"_blank\" rel=\"noopener\">ACI World&#8217;s Airport Customer Experience<\/a><\/strong><\/span>, accreditaci\u00f3n para aeropuertos que trabajan para mejorar la excelencia del viaje del pasajero a largo plazo. La accreditaci\u00f3n es v\u00e1lida por un a\u00f1o.<\/p>\n<p>El Aeropuerto Internacional de Belo Horizonte, operado por BH Airport, miembro de ACI-LAC, es el primer aeropuerto de Brasil en unirse al programa ASQ &#8211; Airport Service Quality. A nivel mundial, el programa cuenta con la participaci\u00f3n de 348 aeropuertos en los cinco continentes, 36 de los cuales en la regi\u00f3n de Am\u00e9rica Latina y el Caribe.<\/p>\n<p><em>\u201cAcabamos de dar el primer paso para impulsar a\u00fan m\u00e1s nuestras acciones relacionadas con la experiencia del cliente. Al unirnos al programa, nuestra intenci\u00f3n es acceder a nuevos conocimientos, herramientas y capacitaci\u00f3n que puedan contribuir a mejorar a\u00fan m\u00e1s la experiencia de las personas en nuestro aeropuerto. Unirse al programa es una oportunidad para identificar nuevas pr\u00e1cticas y posibles mejoras\u201d<\/em>, enfatiza Kleber Meira, CEO de BH Airport.<\/p>\n<p>El programa ASQ \u2013 Airport Service Quality pone a disposici\u00f3n de los aeropuertos participantes la experiencia de encuestas realizadas a pasajeros (en embarque y desembarque), empleados y comercios minoristas con el fin de buscar soluciones para mejorar la experiencia del viajero, mejorar la oferta de servicios e incrementar los ingresos no aeron\u00e1uticos.<\/p>\n<p>La accreditaci\u00f3n Airport Customer Experience de ACI World se estructura en torno a ocho dominios: comprensi\u00f3n del cliente; estrategia; medici\u00f3n; mejora operativa; gobernancia; cultura aeroportuaria; dise\u00f1o de servicio\/innovaci\u00f3n; y colaboraci\u00f3n de la comunidad aeroportuaria.<\/p>\n<p><em>\u201cEs un placer tener al Aeropuerto Internacional de Belo Horizonte entre los aeropuertos miembros de ACI-LAC que participan en ASQ, el principal programa de gesti\u00f3n de experiencia de pasajeros del mundo. Es fundamental escuchar a los pasajeros para comprender sus demandas y expectativas e identificar soluciones para mejorar los servicios prestados y aumentar los ingresos del aeropuerto. Y es natural que un mercado de la importancia de Brasil apueste por buscar las mejores pr\u00e1cticas para garantizar a los pasajeros un viaje cada vez m\u00e1s satisfactorio\u201d<\/em>, dijo Rafael Echevarne, director general de la oficina de ACI en Am\u00e9rica Latina y el Caribe (ACI-LAC).<\/p>\n<p><strong>Prensa ACI-LAC<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e409efb elementor-widget elementor-widget-spacer\" data-id=\"3e409efb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-420afd11 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data-id=\"aec894b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b8c7173 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3b8c7173\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Cont\u00e1ctanos:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3c7bb8c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"3c7bb8c3\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-61381cd3\" data-id=\"61381cd3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e0fd41a elementor-widget elementor-widget-text-editor\" data-id=\"3e0fd41a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 1 4672353<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/>311 5104038 \/ USA: +1 305 7717007<br \/>Email: info<span style=\"color: #0095d9;\">@<\/span>AeroErmo.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3d9e8905\" data-id=\"3d9e8905\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3068793a elementor-widget elementor-widget-spacer\" data-id=\"3068793a\" data-element_type=\"widget\" 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elementor-element elementor-element-6a816640 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"6a816640\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2914010e\" data-id=\"2914010e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e847ce1 elementor-hidden-tablet elementor-hidden-phone elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4e847ce1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1b36a4ee elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"1b36a4ee\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div 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