{"id":15557,"date":"2021-07-28T00:29:46","date_gmt":"2021-07-28T00:29:46","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=15557"},"modified":"2021-07-28T00:30:34","modified_gmt":"2021-07-28T00:30:34","slug":"se-confirma-el-discurso-principal-de-disney-para-la-cumbre-global-de-experiencia-del-cliente-de-aci","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/se-confirma-el-discurso-principal-de-disney-para-la-cumbre-global-de-experiencia-del-cliente-de-aci\/","title":{"rendered":"Se confirma el discurso principal de Disney para la Cumbre Global de Experiencia del Cliente de ACI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15557\" class=\"elementor elementor-15557\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d34edc1 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elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a74d45b\" data-id=\"5a74d45b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-163c31e4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"163c31e4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se confirma el discurso principal de Disney para la Cumbre Global de Experiencia del Cliente de ACI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef3962d elementor-invisible elementor-widget elementor-widget-image\" data-id=\"6ef3962d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"276\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-300x81.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-768x207.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-830x224.jpg 830w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-230x62.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-350x95.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-480x130.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-200x54.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39f9f80e elementor-widget elementor-widget-text-editor\" data-id=\"39f9f80e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h5 style=\"text-align: center;\"><strong><em>Aumento de la asistencia a medida que se eliminan las restricciones de viaje entre Estados Unidos y Canad\u00e1.<\/em><\/strong><\/h5><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc05b32 elementor-widget elementor-widget-text-editor\" data-id=\"cc05b32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Cuando el gobierno canadiense anunci\u00f3 que reabrir\u00e1 la frontera internacional, el Consejo Internacional de Aeropuertos (ACI) World anunci\u00f3 que el vicepresidente de Imagineering de Walt Disney, Luc Mayrand, pronunciar\u00e1 un discurso de apertura en la Cumbre Global de Experiencia del Cliente de este a\u00f1o.<\/p>\n<p>La tercera edici\u00f3n de la Cumbre Global de Experiencia del Cliente de ACI World se llevar\u00e1 a cabo como una conferencia h\u00edbrida en el Palais des Congres de Montreal los d\u00edas 8 y 9 de septiembre y explorar\u00e1 el tema <span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"https:\/\/aci.aero\/event\/aci-customer-experience-global-summit-3\/?utm_medium=email&amp;utm_source=media_release&amp;utm_campaign=aci_insights&amp;utm_content=20210727&amp;_cldee=cGVyaW9kaXN0YUBhZXJvZXJtby5jb20%3d&amp;recipientid=lead-323e4572afb5ea11a812000d3af3a7a7-f1dcf52f5c1d477eb0c90e9e819d8c52&amp;esid=08adfa34-1cee-eb11-94ef-0022483bb176\" target=\"_blank\" rel=\"noopener\">Gateway to the new travel journey: Share. Rethink. Evolve<\/a><\/strong><\/span>. El evento comprender\u00e1 elementos f\u00edsicos y virtuales.<\/p>\n<p>El gobierno canadiense ha anunciado que a partir del 9 de agosto se permitir\u00e1 la entrada al pa\u00eds a ciudadanos totalmente vacunados y residentes permanentes de los Estados Unidos, y a los viajeros de otros pa\u00edses totalmente vacunados se les permitir\u00e1 entrar a principios de septiembre, por lo que el evento de ACI ser\u00e1 uno de los primero en el calendario de la aviaci\u00f3n para reunir a los l\u00edderes de la industria en Montreal para discutir la importancia de la experiencia del cliente.<\/p>\n<p>Como vicepresidente ejecutivo de cartera creativa de los resorts Disney de Hong Kong y Shangh\u00e1i, Luc Mayrand aportar\u00e1 una perspectiva diferente y valiosa a los aeropuertos en su b\u00fasqueda de la innovaci\u00f3n en la experiencia del cliente en pos de una recuperaci\u00f3n sostenible a largo plazo.<\/p>\n<p><em>\u201cA medida que se abren las fronteras canadienses, esperamos dar la bienvenida a los l\u00edderes de la aviaci\u00f3n en Montreal para la Cumbre Global de Experiencia del Cliente de ACI, uno de los eventos m\u00e1s importantes para regresar al calendario de la industria en 2021\u201d<\/em>, dijo el director general de \u00a0ACI World, Luis Felipe de Oliveira. <em>\u201cEsperamos dar la bienvenida a los delegados a Montreal y brindarles un valioso programa de eventos que incluir\u00e1 lo que ser\u00e1 un fascinante discurso de apertura de Luc Mayrand de Disney.<\/em><\/p>\n<p><em>\u201cDurante los \u00faltimos 15 meses, los aeropuertos han implementado diferentes medidas de salud e higiene para fomentar la recuperaci\u00f3n de la confianza de los pasajeros y el gobierno en la industria y albergar nuestro primer evento en Montreal, la capital mundial de la aviaci\u00f3n civil, es un buen mensaje de apoyo para la reinicio de la industria.<\/em><\/p>\n<p><em>\u201cA medida que la industria contin\u00fae avanzando, ser\u00e1 fundamental que los aeropuertos escuchen a los clientes y adapten la experiencia que ofrecen a las necesidades y expectativas cambiantes, por lo que es el momento adecuado para reunir a la industria nuevamente para discutir y explorar este tema.<\/em><\/p>\n<p><em>\u201cLa cumbre incluir\u00e1 nuevamente este a\u00f1o la celebraci\u00f3n de los Premios a la Calidad del Servicio Aeroportuario, brindando la oportunidad de rendir homenaje a aquellos aeropuertos que han priorizado a los clientes en un momento en el que satisfacer sus necesidades y expectativas nunca ha sido m\u00e1s importante\u201d<\/em>.<\/p>\n<p>El grupo de experiencia del cliente Airport Service Quality (ASQ) de ACI ofrece a los aeropuertos una visi\u00f3n de 360 grados de la gesti\u00f3n de la experiencia del cliente con un conjunto \u00fanico de soluciones, que ayuda a los aeropuertos de todo el mundo a gestionar y ofrecer la mejor experiencia a sus clientes.<\/p>\n<p><strong>Prensa ACI World<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-1f763816 elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"1f763816\" data-element_type=\"section\" id=\"footerpagina\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1589bfd4\" 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elementor-widget-text-editor\" data-id=\"78042bac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 1 4672353<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/>311 5104038 \/ USA: +1 305 7717007<br \/>Email: info<span style=\"color: #0095d9;\">@<\/span>AeroErmo.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-662f977e\" data-id=\"662f977e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34b1c39c elementor-widget elementor-widget-spacer\" data-id=\"34b1c39c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2e8c09 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2f2e8c09\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">men\u00fa:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1f6e6788 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"1f6e6788\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7c07e298\" data-id=\"7c07e298\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d7c344 elementor-widget elementor-widget-text-editor\" data-id=\"2d7c344\" data-element_type=\"widget\" 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white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/wp-admin\">INICIAR SESI\u00d3N<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4029e642\" data-id=\"4029e642\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-631b5ded elementor-widget elementor-widget-spacer\" data-id=\"631b5ded\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-710b6ec0 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"710b6ec0\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4927ed24\" data-id=\"4927ed24\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b29f15f elementor-hidden-tablet elementor-hidden-phone elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5b29f15f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1ce2a5b1 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal 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