{"id":13636,"date":"2021-05-20T23:21:56","date_gmt":"2021-05-20T23:21:56","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=13636"},"modified":"2021-05-20T23:25:24","modified_gmt":"2021-05-20T23:25:24","slug":"la-cumbre-global-de-experiencia-del-cliente-de-aci-world-renace-en-2021","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/la-cumbre-global-de-experiencia-del-cliente-de-aci-world-renace-en-2021\/","title":{"rendered":"La Cumbre Global de Experiencia del Cliente de ACI World renace en 2021"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13636\" class=\"elementor elementor-13636\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53607023 elementor-section-boxed elementor-section-height-default elementor-section-height-default 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elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c0f5a\" data-id=\"2c0f5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e6459d3 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2e6459d3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La Cumbre Global de Experiencia del Cliente de ACI World renace en 2021<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40161901 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"40161901\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"391\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-1024x391.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-1024x391.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-300x114.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-768x293.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-830x317.jpg 830w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-230x88.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-350x134.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-480x183.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit-200x76.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2021\/05\/ACI-Customer-Experience-Global-Summit.jpg 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e4cc9 elementor-widget elementor-widget-text-editor\" data-id=\"c9e4cc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h5 style=\"text-align: center;\"><strong><em>Ya est\u00e1n abiertas las inscripciones para el evento h\u00edbrido que se celebrar\u00e1 en Montreal el pr\u00f3ximo septiembre.<\/em><\/strong><\/h5><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1cf72 elementor-widget elementor-widget-text-editor\" data-id=\"1f1cf72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Airports Council International (ACI) World ha anunciado que su Cumbre Global de Experiencia del Cliente l\u00edder en la industria regresar\u00e1 en septiembre de 2021 para ser organizada como un evento h\u00edbrido en Montreal, Canad\u00e1.<\/p>\n<p>La tercera edici\u00f3n de la Cumbre global sobre la experiencia del cliente de ACI World se llevar\u00e1 a cabo en el Palais des Congres de Montreal los d\u00edas 8 y 9 de septiembre y explorar\u00e1 el tema <span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"https:\/\/aci.aero\/event\/aci-customer-experience-global-summit-3\/?_cldee=cGVyaW9kaXN0YUBhZXJvZXJtby5jb20%3d&amp;recipientid=lead-323e4572afb5ea11a812000d3af3a7a7-fbfdb85591764b55a6f629490b212d3c&amp;esid=9b14a7aa-d1b8-eb11-8236-0022483bc67c\" target=\"_blank\" rel=\"noopener\">Puerta de entrada al nuevo viaje: compartir, repensar, evolucionar.<\/a><\/strong><\/span><\/p>\n<p>El evento comprender\u00e1 elementos f\u00edsicos y virtuales para reunir a los l\u00edderes de la industria para discutir la importancia de la experiencia del cliente a medida que los aeropuertos buscan la innovaci\u00f3n en la experiencia del cliente en la b\u00fasqueda de una recuperaci\u00f3n sostenible a largo plazo de la pandemia COVID-19.<\/p>\n<p>La cumbre incluir\u00e1 nuevamente este a\u00f1o la celebraci\u00f3n de los Premios a la Calidad del Servicio Aeroportuario (ASQ) 2020 que brindan la oportunidad de rendir homenaje a aquellos aeropuertos que han priorizado a los clientes en un momento en el que satisfacer sus necesidades y expectativas nunca ha sido m\u00e1s importante.<\/p>\n<p><em>\u201cEsperamos volver a llevar nuestra Cumbre Global de Experiencia del Cliente al calendario de eventos de aviaci\u00f3n internacional para explorar las necesidades y expectativas cambiantes de los clientes en un momento crucial para la recuperaci\u00f3n de la industria\u201d<\/em>, dijo el director general de \u00a0ACI World, Luis Felipe de Oliveira.<\/p>\n<p><em>\u201cLos aeropuertos contin\u00faan escuchando a sus clientes para adaptar los servicios y experiencias que ofrecen en circunstancias muy dif\u00edciles y, a medida que vemos signos de optimismo en el horizonte para la recuperaci\u00f3n, nos uniremos como industria para mostrar c\u00f3mo el enfoque en los clientes ayudar\u00e1 guiar el camino\u201d<\/em>.<\/p>\n<p><em>\u201cEl programa ASQ es el programa de evaluaci\u00f3n comparativa y medici\u00f3n de la experiencia del cliente de aeropuertos l\u00edder en el mundo y se ha adaptado para garantizar que siga siendo de la m\u00e1s alta calidad durante la pandemia de COVID-19\u201d<\/em>.<\/p>\n<p>Esta, la tercera edici\u00f3n de la cumbre mundial, estaba originalmente programada para celebrarse en Cracovia, Polonia, y ser\u00e1 organizada por el aeropuerto de Cracovia en septiembre de 2020. Tras el evento h\u00edbrido de este a\u00f1o en Montreal, la cumbre ser\u00e1 organizada por el aeropuerto de Cracovia en Polonia en septiembre de 2022.<\/p>\n<p><strong>Prensa ACI World<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-61835a65 elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"61835a65\" data-element_type=\"section\" id=\"footerpagina\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container 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data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a82212f elementor-widget elementor-widget-text-editor\" data-id=\"1a82212f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 1 4672353<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/>311 5104038 \/ USA: +1 305 7717007<br \/>Email: info<span style=\"color: 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elementor-element-5ac201fe elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5ac201fe\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">men\u00fa:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7b934a3a elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"7b934a3a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div 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class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10d67b10 elementor-widget elementor-widget-spacer\" data-id=\"10d67b10\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ee0adbb elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"ee0adbb\" data-element_type=\"section\" 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elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-792f7cad elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"792f7cad\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-244c8cb9\" data-id=\"244c8cb9\" data-element_type=\"column\">\n\t\t\t<div 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