{"id":11448,"date":"2021-03-02T20:56:36","date_gmt":"2021-03-02T20:56:36","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=11448"},"modified":"2021-03-02T21:01:11","modified_gmt":"2021-03-02T21:01:11","slug":"aci-anuncia-los-mejores-aeropuertos-de-america-latina-y-el-caribe-en-experiencia-del-cliente","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/aci-anuncia-los-mejores-aeropuertos-de-america-latina-y-el-caribe-en-experiencia-del-cliente\/","title":{"rendered":"ACI anuncia los mejores aeropuertos de Am\u00e9rica Latina y el Caribe en experiencia del cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11448\" class=\"elementor elementor-11448\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2140ce7d 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elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-790547a0\" data-id=\"790547a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10d720c9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"10d720c9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ACI anuncia los mejores aeropuertos de Am\u00e9rica Latina y el Caribe en experiencia del cliente<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45fb9233 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"45fb9233\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"276\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-300x81.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-768x207.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-830x224.jpg 830w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-230x62.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-350x95.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-480x130.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-200x54.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122c62be elementor-widget elementor-widget-text-editor\" data-id=\"122c62be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h5 style=\"text-align: center;\"><strong><em>Los premios a la calidad del servicio aeroportuario se basan en las opiniones de los clientes en 2020<\/em><\/strong><\/h5><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a850b8 elementor-widget elementor-widget-text-editor\" data-id=\"3a850b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>El Consejo Internacional de Aeropuertos (ACI) ha revelado hoy los ganadores de este a\u00f1o de los premios <strong>Airport Service Quality (ASQ)<\/strong>. Los premios destacan a los mejores aeropuertos del mundo seg\u00fan la opini\u00f3n de sus clientes.<\/p>\n<p>La pandemia de COVID-19 ha tenido un gran impacto en el tr\u00e1fico mundial de pasajeros en el 2020, adem\u00e1s de cambiar las percepciones y expectativas de los clientes sobre la experiencia aeroportuaria.<\/p>\n<p>En base a las nuevas preguntas relacionadas con las medidas de higiene a\u00f1adidas al cuestionario de la encuesta, ACI ha introducido un nuevo premio: &#8220;Mejores medidas de higiene por regi\u00f3n&#8221;. Hay dos ganadores inaugurales de &#8220;Mejores medidas de higiene&#8221; en Am\u00e9rica Latina y el Caribe.<\/p>\n<p>Este premio proporciona a los aeropuertos un m\u00e9todo fiable para medir la respuesta de los pasajeros a las nuevas medidas de higiene y reconoce el \u00e9xito de los aeropuertos a la hora de responder a la intensa atenci\u00f3n prestada a la higiene. La nueva categor\u00eda tambi\u00e9n complementa el programa de Acreditaci\u00f3n Sanitaria de Aeropuertos de ACI (AHA), lanzado el a\u00f1o pasado y que ya han recibido m\u00e1s de <strong>275 aeropuertos<\/strong>.<\/p>\n<p>A pesar del desaf\u00edo de recolectar las respuestas de la encuesta de salidas (departures) en 2020, los aeropuertos de Am\u00e9rica Latina y el Caribe lograron recolectar datos durante todo el a\u00f1o, y la nueva categor\u00eda de Higiene permiti\u00f3 a los aeropuertos medir la experiencia de sus pasajeros con respecto a la seguridad y la higiene, cruciales durante este tiempo.<\/p>\n<p><em>\u201cMe complace felicitar a los aeropuertos ganadores de Am\u00e9rica Latina y el Caribe por su \u00e9xito con el Premio a la Calidad del Servicio Aeroportuario (ASQ), que representan el mayor reconocimiento posible para los operadores aeroportuarios de todo el mundo y reconocen la excelencia en la experiencia del cliente. Los clientes han hablado y han reconocido los exitosos esfuerzos de los aeropuertos por ofrecer una experiencia superior al cliente en circunstancias muy dif\u00edciles durante la pandemia\u201d<\/em>, coment\u00f3 el <strong>Director General de ACI Am\u00e9rica Latina-Caribe, Dr. Rafael Echevarne<\/strong>.<\/p>\n<h5>Aeropuertos Ganadores en Am\u00e9rica Latina y el Caribe:<\/h5>\n<ul>\n<li>Aeropuerto Internacional de Cura\u00e7ao &#8211; Cura\u00e7ao, Antillas Holandesas<\/li>\n<li>Aeropuerto Internacional Daniel Oduber Quir\u00f3s &#8211; Liberia, Costa Rica<\/li>\n<li>Aeropuerto Internacional Jos\u00e9 Joaqu\u00edn de Olmedo &#8211; Guayaquil, Ecuador<\/li>\n<li>Aeropuerto Internacional de Punta Cana &#8211; Punta Cana, Rep\u00fablica Dominicana<\/li>\n<li>Aeropuerto Internacional de Quito &#8211; Quito, Ecuador<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Los premios ASQ est\u00e1n patrocinados por la empresa de tecnolog\u00eda de viajes <strong>Amadeus<\/strong> y, este a\u00f1o, se han concedido 108 premios a 89 aeropuertos de todo el mundo. El programa Airport Service Quality (ASQ) es el principal programa de medici\u00f3n y evaluaci\u00f3n comparativa de la experiencia del pasajero en los aeropuertos del mundo. El programa ASQ Departures mide la satisfacci\u00f3n de los pasajeros en 34 indicadores clave de rendimiento. M\u00e1s de la mitad de los viajeros del mundo pasan por un aeropuerto ASQ.<\/p>\n<p>ACI adapt\u00f3 el riguroso proceso de control de calidad del programa de premios ASQ para garantizar que la evaluaci\u00f3n comparativa y los resultados de las encuestas ASQ siguieran siendo de la m\u00e1xima calidad durante la pandemia de COVID-19.<\/p>\n<p><strong>Prensa ACI-LAC<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-7111ef17 elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"7111ef17\" data-element_type=\"section\" id=\"footerpagina\" 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elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-519a7cfc elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"519a7cfc\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-13b3de47\" data-id=\"13b3de47\" data-element_type=\"column\">\n\t\t\t<div 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