{"id":10949,"date":"2021-02-08T23:55:25","date_gmt":"2021-02-08T23:55:25","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=10949"},"modified":"2021-02-09T00:03:27","modified_gmt":"2021-02-09T00:03:27","slug":"aci-world-lanza-el-reconocimiento-voice-of-the-customer","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/aci-world-lanza-el-reconocimiento-voice-of-the-customer\/","title":{"rendered":"ACI World lanza el reconocimiento Voice of the Customer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10949\" class=\"elementor elementor-10949\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74d9c788 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal\" 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elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220cad65\" data-id=\"220cad65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7eebecb8 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7eebecb8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ACI World lanza el reconocimiento Voice of the Customer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79611b5c elementor-invisible elementor-widget elementor-widget-image\" data-id=\"79611b5c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"276\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-1024x276.jpg 1024w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-300x81.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-768x207.jpg 768w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-830x224.jpg 830w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-230x62.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-350x95.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-480x130.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido-200x54.jpg 200w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/08\/ACI-Logo-extendido.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d0e4779 elementor-widget elementor-widget-text-editor\" data-id=\"4d0e4779\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h5 style=\"text-align: center;\"><strong><em>Es un reconocimiento a los aeropuertos que priorizaron escuchar a los clientes durante la pandemia.<\/em><\/strong><\/h5><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62ecb6 elementor-widget elementor-widget-text-editor\" data-id=\"a62ecb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Airports Council International (ACI) World ha revelado los aeropuertos que han seguido dando prioridad a escuchar e interactuar con los clientes durante la pandemia de COVID-19.<\/p>\n<p>El reconocimiento &#8220;La voz del Cliente&#8221; es para los aeropuertos que demostraron esfuerzos significativos en la recopilaci\u00f3n de comentarios de los pasajeros a trav\u00e9s del programa Airport Service Quality (ASQ) para ayudarlos a comprender mejor a sus clientes durante la pandemia. Para calificar, un miembro del aeropuerto debe haber recopilado 3 o m\u00e1s trimestres de datos. Es independiente de los premios ASQ de renombre mundial.<\/p>\n<p>Este a\u00f1o se han reconocido 140 aeropuertos en todo el mundo. Amadeus patrocina la entrega del reconocimiento &#8220;La voz del Cliente&#8221;.<\/p>\n<h5><span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"https:\/\/aci.aero\/customer-experience-asq\/asq-awards-and-recognition\/asq-awards\/the-voice-of-the-customer-recognition\/?utm_medium=email&amp;utm_source=media_release&amp;utm_campaign=pr&amp;utm_content=20210208&amp;_cldee=cGVyaW9kaXN0YUBhZXJvZXJtby5jb20%3d&amp;recipientid=lead-323e4572afb5ea11a812000d3af3a7a7-570e118586054f4b91b2c2ca7c775714&amp;esid=ac0fa4e4-c467-eb11-a812-000d3aff02b7\" target=\"_blank\" rel=\"noopener\">Aeropuertos reconocidos (Click aqu\u00ed)<\/a><\/strong><\/span><\/h5>\n<p><em>\u201cEl reconocimiento Voice of the Customer celebra el compromiso de los aeropuertos que continuaron escuchando a los pasajeros y adaptando procesos y procedimientos para cumplir con las expectativas cambiantes de la experiencia del cliente en respuesta al COVID-19\u201d<\/em>, dijo el director general de ACI World, Luis Felipe de Oliveira. <em>\u201cA medida que nuestra industria trabaja hacia la recuperaci\u00f3n, los aeropuertos que escuchan y priorizan las necesidades y expectativas de los clientes estar\u00e1n en una mejor posici\u00f3n para responder. El programa ASQ de ACI brinda a los aeropuertos las herramientas, la medici\u00f3n objetiva y la evaluaci\u00f3n comparativa, para que los aeropuertos recopilen informaci\u00f3n sobre las necesidades y expectativas de los clientes y ayuden a impulsar su desempe\u00f1o en respuesta\u201d<\/em>.<\/p>\n<p>Bruno Spada, vicepresidente ejecutivo de TI para aeropuertos en Amadeus, coment\u00f3: \u201cEstamos orgullosos de respaldar este importante reconocimiento de los aeropuertos que intentaron incansablemente recopilar comentarios de los pasajeros durante la pandemia. Durante ese per\u00edodo, hemos trabajado en asociaci\u00f3n con los aeropuertos para ayudarlos a aumentar o reducir r\u00e1pidamente la capacidad de atenci\u00f3n de pasajeros, para atender a los pasajeros en nuevas partes del aeropuerto o &#8220;fuera del aeropuerto&#8221; y hacer que su experiencia sea sin contacto. A pesar de las dificultades operativas que enfrentan todos los aeropuertos, creemos que aquellos que colocan al pasajero en el centro de todo lo que hacen est\u00e1n bien posicionados para construir experiencias m\u00e1s seguras, satisfactorias y fluidas para los viajeros.<\/p>\n<p>Continuamos innovando para la recuperaci\u00f3n y pronto revelaremos m\u00e1s detalles sobre nuestra nueva soluci\u00f3n en la nube para servicios de pasajeros en aeropuertos que re\u00fane aplicaciones, hardware y servicios para que los aeropuertos puedan ofrecer una experiencia de extremo a extremo m\u00e1s \u00e1gil y mejor conectada que nunca&#8221;.<\/p>\n<p>El programa Airport Service Quality es el programa l\u00edder mundial de evaluaci\u00f3n comparativa y medici\u00f3n de la experiencia del cliente en aeropuertos. El programa ASQ Departures mide la satisfacci\u00f3n de los pasajeros a trav\u00e9s de 34 indicadores clave de desempe\u00f1o. M\u00e1s de la mitad de los viajeros del mundo pasan por un aeropuerto ASQ.<\/p>\n<p><strong>Prensa ACI World<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-25ad09e6 elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"25ad09e6\" data-element_type=\"section\" id=\"footerpagina\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column 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elementor-element-71c0f6e9 elementor-widget elementor-widget-text-editor\" data-id=\"71c0f6e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/\">HOME<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/quienes-somos\">SOBRE NOSOTROS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/nuestras-ediciones\">EDICIONES<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/eventos\/\">EVENTOS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/media-kit\">MEDIA KIT<\/a><br \/><a style=\"color: white; font-size: 13px;\" 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data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2d41f303 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"2d41f303\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7cd1df73\" data-id=\"7cd1df73\" 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