{"id":10823,"date":"2021-02-01T23:54:49","date_gmt":"2021-02-01T23:54:49","guid":{"rendered":"https:\/\/www.aeroermo.com\/home\/?p=10823"},"modified":"2021-02-02T00:00:23","modified_gmt":"2021-02-02T00:00:23","slug":"tras-solicitud-de-anato-y-de-usuarios-supertransporte-impone-multa-a-interjet","status":"publish","type":"post","link":"https:\/\/www.aeroermo.com\/home\/tras-solicitud-de-anato-y-de-usuarios-supertransporte-impone-multa-a-interjet\/","title":{"rendered":"Tras solicitud de ANATO y de usuarios, SuperTransporte impone multa a INTERJET"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10823\" class=\"elementor elementor-10823\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bb0c98e elementor-section-boxed elementor-section-height-default 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elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12f49599\" data-id=\"12f49599\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f87b231 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5f87b231\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tras solicitud de ANATO y de usuarios, SuperTransporte impone multa a INTERJET<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-177bf673 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"177bf673\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"595\" height=\"168\" src=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato.jpg 595w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato-300x85.jpg 300w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato-230x65.jpg 230w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato-350x99.jpg 350w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato-480x136.jpg 480w, https:\/\/www.aeroermo.com\/home\/wp-content\/uploads\/2020\/10\/Cintillo-Anato-200x56.jpg 200w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2c5f66 elementor-widget elementor-widget-text-editor\" data-id=\"4e2c5f66\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><ul>\n<li><strong><em>M\u00e1s de 56 Agencias de Viajes afectadas, 7761 pasajeros y una deuda de alrededor $9.988 millones de la empresa a\u00e9rea con las Agencias de Viajes colombianas.<\/em><\/strong><\/li>\n<li><strong><em>La multa impuesta por la Superintendencia es de $219 millones.<\/em><\/strong><\/li>\n<li><strong><em>Si la aerol\u00ednea no cumple con lo ordenado, se har\u00e1 acreedora de una nueva multa hasta por 500 salarios m\u00ednimos legales mensuales vigentes.<\/em><\/strong><\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6939651 elementor-widget elementor-widget-text-editor\" data-id=\"6939651\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Hace unos meses, luego de conocerse que la aerol\u00ednea mexicana hab\u00eda dejado de operar en Colombia, y ante una falta de comunicaci\u00f3n de la empresa con relaci\u00f3n a esta decisi\u00f3n, a los vuelos reservados, cambios de itinerario e informaci\u00f3n sobre reembolsos, ANATO solicit\u00f3 a las diferentes entidades del Gobierno Nacional, revisar una medida que permitiera que esta empresa cumpliera a las Agencias de Viajes y \u00e9stas, a su vez, a sus viajeros que hab\u00edan adquirido tiquetes a\u00e9reos de esta compa\u00f1\u00eda a\u00e9rea.<\/p>\n<p><em>\u201cComo gremio, nos preocupa esta situaci\u00f3n, pues recopilando la informaci\u00f3n suministrada por nuestras empresas, sabemos que son m\u00e1s de 56 Agencias de Viajes afectadas, 7761 pasajeros y una deuda de alrededor $9.988 millones de la empresa INTERJET con las Agencias de Viajes colombianas y sus pasajeros. Es de destacar que nuestras empresas han estado pendientes de los afectados tratando de buscar soluciones a los inconvenientes\u201d<\/em>, explic\u00f3 Paula Cort\u00e9s Calle, presidente ejecutiva de ANATO.<\/p>\n<p>Tras recibir denuncias, indicando la dificultad de contactar con la sociedad para indagar sobre sus reservas y vencido el t\u00e9rmino otorgado para el acatamiento de cada una de las medidas, y previa solicitud de explicaciones a la aerol\u00ednea, lo cual tampoco fue atendido, la Superintendencia procedi\u00f3 a imponer una multa de $219 millones.<\/p>\n<p>Las \u00f3rdenes emitidas por la entidad son:<\/p>\n<ol>\n<li>Emitir y difundir un comunicado de prensa en donde indique a los usuarios los canales y horarios de los que dispone la aerol\u00ednea para para recibir y atender de manera oportuna las peticiones, quejas y reclamos presentados por los usuarios;<\/li>\n<li>Presentar e implementar un plan de atenci\u00f3n a usuarios.<\/li>\n<li>Allegar a la Superintendencia el Sistema de Atenci\u00f3n a Usuarios con el que cuenta en los aeropuertos donde opera en Colombia.<\/li>\n<\/ol>\n<p>Cabe destacar que esto no implica que la aerol\u00ednea no deba cumplir con las Agencias de Viajes y pasajeros afectados, por lo que se le otorg\u00f3 15 d\u00edas h\u00e1biles a partir de la notificaci\u00f3n para que acredite el cumplimiento de lo ordenado, de lo contrario se har\u00e1 acreedora de una nueva multa hasta por 500 salarios m\u00ednimos legales mensuales vigentes.<\/p>\n<p>De igual forma, ANATO, a trav\u00e9s de sus Agencias de Viajes, ha iniciado acciones prejudiciales y judiciales pertinentes con el fin de obtener la devoluci\u00f3n de dineros de los pasajeros y de las Agencias de Viajes, por concepto de la comercializaci\u00f3n de los servicios de tiquetes a\u00e9reos.<\/p>\n<p><strong>Prensa ANATO<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-2b0edf9e elementor-section-stretched footerpagina animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"2b0edf9e\" data-element_type=\"section\" id=\"footerpagina\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-14c8e42b\" 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elementor-size-default\">Cont\u00e1ctanos:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-74e7f28c elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"74e7f28c\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4f5625d3\" data-id=\"4f5625d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4761aceb elementor-widget elementor-widget-text-editor\" data-id=\"4761aceb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Calle 24B #74-27,<br \/><span style=\"color: #0095d9;\">Bogot\u00e1 \u2013 Colombia<br \/>Tel\u00e9fono:<\/span><br \/>+57 1 4672353<br \/><span style=\"color: #0095d9;\">M\u00f3vil:<\/span><br \/>311 5104038 \/ USA: +1 305 7717007<br \/>Email: info<span style=\"color: #0095d9;\">@<\/span>AeroErmo.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3f28b3dc\" data-id=\"3f28b3dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69df6c8c elementor-widget elementor-widget-spacer\" data-id=\"69df6c8c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75634b17 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"75634b17\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">men\u00fa:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3027c5f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"3027c5f5\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1868a6f3\" data-id=\"1868a6f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c3e86fb elementor-widget elementor-widget-text-editor\" data-id=\"6c3e86fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/\">HOME<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/quienes-somos\">SOBRE NOSOTROS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/nuestras-ediciones\">EDICIONES<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/eventos\/\">EVENTOS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/media-kit\">MEDIA KIT<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/contacto\">CONTACTO<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3a9db161\" data-id=\"3a9db161\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6456b0d5 elementor-widget elementor-widget-text-editor\" data-id=\"6456b0d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/blog\">NOTICIAS<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/media-kit\/\">PUBLICIDAD<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/suscribase\/\">SUSCRIBASE<\/a><br \/><a style=\"color: white; font-size: 13px;\" href=\"https:\/\/www.aeroermo.com\/home\/wp-admin\">INICIAR SESI\u00d3N<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-67bf0c52\" data-id=\"67bf0c52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-718e03da elementor-widget elementor-widget-spacer\" data-id=\"718e03da\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ebebd06 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal elementor-invisible\" data-id=\"ebebd06\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;bounceIn&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-29b549ac\" data-id=\"29b549ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71e8df75 elementor-hidden-tablet elementor-hidden-phone elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"71e8df75\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">VISITA NUESTRAS REDES:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-14ccefa1 elementor-section-content-top elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default stylepress-section-color-normal 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8964,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_canvas","format":"standard","meta":[],"categories":[35],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tras solicitud de ANATO y de usuarios, SuperTransporte impone multa a INTERJET - AeroErmo<\/title>\n<meta name=\"description\" content=\"Nos destacamos por ser la \u00fanica publicaci\u00f3n especializada reconocida en Latinoam\u00e9rica que aborda y proyecta temas de aviaci\u00f3n de manera innovadora y diferente. 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